Shipping Policy
APPROXIMATE SHIPPING TIMES (does not include weekends/public holidays):
- 3 to 5 business days (tracking system available). Unfortunately, Brighter Smiles, PLLC is unable to control shipping times and any unexpected delays that may occur en-route and we seek your understanding and patience should this occur. In such cases, we will ship out a new package if there are no tracking updates for more than 14 business days. This may especially be true during the busier holiday seasons at the year’s end (November to December months), during promotions or other instances.
PROCESSING TIME VS SHIPPING TIME
Please note that processing time (2-3 business days) is different from shipping time and should be added to the total delivery time. Orders generally take 2-3 business days to be fully processed (checked, packed, and sent forth to the post office). After your order has been processed, an email with your online tracking information will be available.
Processing Time – in very rare instances, may take longer than the stated expected timeframe. During busy time like holidays, promotions or other instances processing time might take longer. We do our best to deliver as fast as possible and seek your understanding and patience during such events.
CANCELLING AN ORDER
Once an order is placed, we will not be able to cancel it after 30 minutes as your order might have already been processed. Please email drmiles@yourbrightersmile.com as soon as possible if you’d like to cancel an order that you have just made.
UNCLAIMED ORDERS
We are not responsible for any packages returned to us as refused, unclaimed, deliverable, or because of incorrect or insufficient address. If you notice an incorrect or insufficient address when receiving the confirmation email, email drmiles@yourbrightersmile.com as a reply to your order confirmation email with the updated details as soon as possible. Once we process the order, we are not able to change the address and we are not to be held responsible for incorrect or insufficient address.
HOLIDAY SEASON
Due to high volume in sales during the months of October, November and December, we ask that you remain patient. Our customers are important to us and WE strive to make you happy. With that said shipping times may take longer than expected, but we guarantee that you goods will come, and you will remain a loyal customer.
Thank you.